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International Shipping
Do you ship to my country?
  Hotel-Carts is pleased to offer our International Customers the opportunity to purchase most of the products presented on our web sites. Some products are U.S. versions and some may not be supported outside North America. International customers will be responsible for all tariffs, duties and restrictions imposed by their respective countries.

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  The payment methods for international orders are credit card, Money Order or wire transfer in advance of shipments and L/C (for companies and institutions only). Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Domestic orders for Available items will ship the same day (when placed before 3:00pm Est.). Hotel-Carts offers shipments via FedEx; including Ground, Next Day Air, 2nd Day Air, 3 Day Select and Worldwide (for international only). The shippping charges are strictly from the shipping cost table of Fedex or UPS, based on weight, dimensions and delivery location. No extra charge or fees. Shipping whether via air or Ground is received only on business days, which does not include weekends or major holidays. You will be asked to specify the method you prefer on your order form. You choose the shipping method and cost which best suits your needs. Any shipment to an address indicated on the order form, cannot be refused without prior notice to us. Hotel-Carts does not ship or deliver on Saturday or Sunday. Due to shipper restrictions we cannot deliver to P.O. Boxes.

Free shipping does NOT include: HI, AK, PR (USA) and NT, YT, NU, PEI (Canada)
What is the return policy?

Most products which are initially defective within 30 days of purchase are eligible for replacement. Some products, due to their weight, size or manufacturers policies and restrictions, are only on a repair basis. The following information is needed to issue a Return Authorization:

* Company/Customer Name
* Invoice/Order Number
* Reason for Return
* Conditions of Product (opened, unopened, defective, damaged)
* Replacement returns of products damaged on arrival (DOA) or defective Hotel-Carts will ship the replacement product as soon as the damaged or defective product is returned.

Credit returns only apply to undamaged and non-defective products.

Products returned for any reason other than Dead on Arrival (DOA) or as defective must be in resellable condition, complete and unused and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused.

Refused orders will be subject to the same fees as a returned order.

Call Customer Service at 1.877.787.2990 before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense.

Return Shipping Guidelines

* Use the original manufacturers' boxes.
* Package all returns to prevent damage in transit.
* All returns must have an RA number printed on the return shipping box.
* Do not write addresses or RA numbers on the manufacturers boxes. Products must be in resalable condition to receive credit.
* All returns must be complete including all components, accessories, cables, software and manuals in the original shipment.
* All returns must be received by Hotel-Carts within 30 days from the date the RA number is issued. RA numbers are only valid for 30 days.
* Returns must be shipped freight pre-paid

Hotel-Carts will make every reasonable effort to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product, please e-mail to Customer Service or call our Customer Service department at 1.877.787.2990.

All products returned as DOA or defective may be tested. Products found not to be DOA or defective will be subject to return to the customer at the customers expense.

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