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Secured Transactions
Our site uses the cutting-edge security technologies, which means your transactions are fully encrypted and secure when you shop at Hotel-Carts!
Shipping Policy
Domestic orders for Available items will ship the same day (when placed before 3:00pm Est.). Hotel-Carts offers shipments via FedEx; including Ground, Next Day Air, 2nd Day Air, 3 Day Select and Worldwide (for international only). The shippping charges are strictly from the shipping cost table of Fedex or UPS, based on weight, dimensions and delivery location. No extra charge or fees. Shipping wether via air or Ground is received only on business days, which does not include weekends or major holidays. You will be asked to specify the method you prefer on your order form. You choose the shipping method and cost which best suits your needs. Any shipment to an address indicated on the order form, cannot be refused without prior notice to us. Hotel-Carts does not ship or deliver on Saturday or Sunday. Due to shipper restrictions we cannot deliver to P.O. Boxes.
Warranty
All of our products come with a 1 year parts & labor warranty. Warranty valid in continental USA and Canada only.
Product Return Guidelines
For all returns to Hotel-Carts, you must obtain a Return Authorization number from our Customer Service department or by Email (RMA Request)
Most products which are initially defective within 30 days of purchase, is eligible for replacement. Some products, due to their weight, size or manufacturers policies and restrictions, are only on a repair basis. The following information is needed to issue a Return Authorization:
- Company/Customer Name
- Invoice/Order Number
- Reason for Return
- Conditions of Product (opened, unopened, defective, damaged)
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Replacement returns of products damaged on arrival (DOA) or defective
Hotel-Carts will ship the replacement product as soon as the damaged or defective product is returned.
Credit returns only apply to undamaged and non-defective products.
- Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, Hotel-Carts credits your account. The fund will be subject to a 25% restocking fee on all orders over $100.00 and $5.00 + 15% on the products subtotal under $100.00. All returns must be within 7 days of receipt of order.
Products returned for any reason other than Dead on Arrival (DOA) or as defective must be in resalable condition, complete and unused and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused.
Refused orders will be subject to the same fees as a returned order.
Call Customer Service at 1.877.787.2990 before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense.
Return Shipping Guidelines
For Hotel-Carts to process your return in a timely manner, please review the information and follow the procedures outlined below:
- Use the original manufacturers' boxes.
- Package all returns to prevent damage in transit.
- All returns must have an RA number printed on the return shipping box.
- Do not write addresses or RA numbers on the manufacturersâ?? boxes. Products must be in resalable condition to receive credit.
- # All returns must be complete including all components, accessories, cables, software and manuals in the original shipment.
- All returns must be received by Hotel-Carts within 30 days from the date the RA number is issued. RA numbers are only valid for 30 days.
- Returns must be shipped freight pre-paid
Hotel-Carts will make every reasonable effort to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product, please e-mail to Customer Service or call our Customer Service department at 1.877.787.2990.
All products returned as DOA or defective may be tested. Products found not to be DOA or defective will be subject to return to the customer at the customers expense.
International Orders
Hotel-Carts is pleased to offer our International Customers the opportunity to purchase most of the products presented on our web sites. Some products are U.S. versions and some may not be supported outside North America. International customers will be responsible for all tariffs, duties and restrictions imposed by their respective countries. The payment methods for international orders are credit card, Money Order or wire transfer in advance of shipments and L/C (for companies and institutions only).
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Hotel-Carts reserves the right at any time after receipt of your order to accept or decline your order for any valid reason . All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
Service and Support
Our products are all very user friendly and do not require additional technical support or service for non-technical consumers. But, in case of need, all requests for technical service and support should be made by E-Mail or by Phone.
Payment Methods
Credit Cards - We accept all major credit cards including, Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with Hotel-Carts. Please be sure to provide your exact billing address and telephone number. The address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.
Purchase By Wire Transfer
Please e-mail sales for wire transfer instructions.
Order By Phone
Our phone order center is open 5 days a week The direct number is 1-910-338-0419. The Toll Free number is 1.877.787.2990 (US & Canada only). You will need to have the manufacture part number, your email address, credit card information, and a daytime phone number.
Sales Tax
USA: Only for NC state residents.
Canada: All orders shipped to Canada are subject to sales tax.
International: Will be billed VAT's or Duties upon receipt of order by courier.
Hotel-Carts Privacy Policy
We do not make your name or personal information available to any third party. All information collected by us is used to provide you with the highest level of convenience and service.
Disclaimer
Use of this site is governed by the policies, terms and conditions set forth above. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Hotel-Carts indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Hotel-Carts. Hotel-Carts reserves the right to make changes to this site and these terms and conditions at any time.
Hotel-Carts WEB SITES AND THE MATERIALS THEREIN ARE PROVIDED “AS IS”. Hotel-Carts MAKES NO REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE Hotel-Carts SITES, THEIR OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE.
Hotel-Carts MAKES NO REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE Hotel-Carts SITES, THEIR OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE.
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