How do I return an item?
Product Return Guidelines
Most products which are initially defective within 30 days of purchase, is eligible for replacement. Some products, due to their weight, size or manufacturers policies and restrictions, are only on a repair basis. The following information is needed to issue a Return Authorization:
Credit returns only apply to undamaged and non-defective products.
Products returned for any reason other than Dead on Arrival (DOA) or as defective must be in resalable condition, complete and unused and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused.
Refused orders will be subject to the same fees as a returned order.
Call Customer Service at 1.877.787.2990 before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense.
Return Shipping Guidelines
* Use the original manufacturers' boxes.
Hotel-Carts will make every reasonable effort to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product, please e-mail to Customer Service or call our Customer Service department at 1.877.787.2990.
All products returned as DOA or defective may be tested. Products found not to be DOA or defective will be subject to return to the customer at the customers expense.