Free Shipping Free Shipping on all Carts! This offer is valid on ALL our store items. View Details

How do I return an item?

Product Return Guidelines
For all returns to Hotel-Carts, you must obtain a Return Authorization number from our Customer Service department or by Email (RMA Request)

Most products which are initially defective within 30 days of purchase, is eligible for replacement. Some products, due to their weight, size or manufacturers policies and restrictions, are only on a repair basis. The following information is needed to issue a Return Authorization:
* Company/Customer Name
* Invoice/Order Number
* Reason for Return
* Conditions of Product (opened, unopened, defective, damaged)
* Replacement returns of products damaged on arrival (DOA) or defective Hotel-Carts will ship the replacement product as soon as the damaged or defective product is returned.

Credit returns only apply to undamaged and non-defective products.
* Credit returns may be available depending on a variety of conditions. You ship the product; when it is received, Hotel-Carts credits your account. The fund will be subject to a 25% restocking fee on all orders over $100.00 and $5.00 + 15% on the products subtotal under $100.00. All returns must be within 7 days of receipt of order.

Products returned for any reason other than Dead on Arrival (DOA) or as defective must be in resalable condition, complete and unused and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused.

Refused orders will be subject to the same fees as a returned order.

Call Customer Service at 1.877.787.2990 before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense.

Return Shipping Guidelines
For Hotel-Carts to process your return in a timely manner, please review the information and follow the procedures outlined below:

* Use the original manufacturers' boxes.
* Package all returns to prevent damage in transit.
* All returns must have an RA number printed on the return shipping box.
* Do not write addresses or RA numbers on the manufacturers boxes. Products must be in resalable condition to receive credit.
* All returns must be complete including all components, accessories, cables, software and manuals in the original shipment.
* All returns must be received by Hotel-Carts within 30 days from the date the RA number is issued. RA numbers are only valid for 30 days.
* Returns must be shipped freight pre-paid

Hotel-Carts will make every reasonable effort to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product, please e-mail to Customer Service or call our Customer Service department at 1.877.787.2990.

All products returned as DOA or defective may be tested. Products found not to be DOA or defective will be subject to return to the customer at the customers expense.

Email Exculsives Get special offers & more sent right to
your inbox. read our privacy policy.